Calls reach the wrong office
Use numbers, IVR choices, or routing rules to identify the destination.
Solution · multi-location teams
Give every location a clear call path without separate phone silos.
Use local or shared numbers, location-specific hours, menus, teams, voicemail, and reporting from one cloud phone system.
Incoming call
1 · New customerSales team
2 · Existing customerSupport
Closed hoursVoicemail → email
Different locations should not create inconsistent call handling
Hours vary by location
Give each call path its own open, closed, and fallback behavior.
Managers lack shared visibility
Review call activity, recordings, voicemail, and messaging across the configured workspace.
Route by location without losing a company-wide fallback
Identify the location or team
Use the dialed number, caller choice, schedule, or qualification rule.
Apply the local path
Ring the correct people, group, queue, extension, or location workflow.
Use a shared fallback
Send unanswered calls to central voicemail, overflow, Voxi.ai, or another configured destination.
Build routing from reusable phone controls
Standardize the structure and keep local decisions where they belong
Use shared naming, escalation, and reporting conventions across locations, then configure the hours, people, services, and fallbacks that differ locally. This makes the phone system easier to understand as the organization grows.
Incoming call
1 · New customerSales team
2 · Existing customerSupport
Closed hoursVoicemail → email
Questions, answered
Frequently asked questions
Practical answers about setup, call handling, and how this feature fits into VoxiPlus.
Can each location have its own number?
Yes, subject to number availability and the workspace configuration. A location can also be reached through an IVR or shared number path.
Can locations use different business hours?
Yes. Time-based routing can run distinct open and closed flows for configured numbers, teams, or locations.
What happens if a local team cannot answer?
The call follows the configured fallback, which can include another team, queue, voicemail, Voxi.ai, or an external phone destination.
Ready when you are
Build a clearer call flow.
Start with a business number, then add the routing, messaging, and call handling your team needs.
Incoming call
1 · New customerSales team
2 · Existing customerSupport
Closed hoursVoicemail → email