Get started
For property management teams

Route tenant, leasing, and maintenance calls with one cloud phone system.

VoxiPlus gives property teams a cloud phone system with routing, Voxi.ai call handling, and business SMS. Leasing, maintenance, accounts, owner, and vendor calls can each take a clear route, including after hours.

See plans and pricingSee multi-location solutions
One number, very different requests

“I’m calling about my unit” can mean almost anything.

Ask for enough context to find the right person without making tenants, prospects, owners, or vendors work through a long menu.

There’s water coming through the ceiling.

Capture the property, unit, issue, and stated urgency before following the regular maintenance or approved escalation route.

Can I view the apartment this week?

Send the enquiry to the right property, area, office, agent, or configured scheduling workflow.

I’m calling about the owner statement.

Keep owner, vendor, billing, and other administrative requests out of the maintenance queue.

The after-hours handoff

A late-night maintenance call should not follow the daytime script.

The caller gives the details once, your rules decide the route, and the person taking over has useful context.

  1. Ask which property and what happened

    An IVR, voicemail, or approved Voxi.ai path captures the property, unit, issue, and caller details.

  2. Apply the hours and escalation rules

    Send the request to the regular team, on-call contact, vendor, voicemail, or another configured fallback.

  3. Leave the caller and team with a clear plan

    Use a live transfer, callback, voicemail, or approved business SMS to explain what happens next.

Across the property team

Leasing, maintenance, owners, and vendors can share one front door.

Give each request its own destination while keeping the call and message history available to the person who takes over.

Shared phone system

  • Leasing gets the viewing enquiry

    Route by property, area, office, agent, or a configured scheduling workflow.

  • Maintenance gets the useful details

    Collect the property, unit, issue, and approved urgency information before the handoff.

  • Accounts and vendors stay out of the urgent queue

    Use dedicated options, extensions, queues, destinations, or voicemail for administrative calls.

When the office is closed

The on-call person should only get the calls that really need them.

Define the approved questions, warning, destination, and fallback for every property group. VoxiPlus follows the route your team sets; people and emergency services still make safety decisions.

  • This can wait until morning

    Capture the routine request and make the next-business-day follow-up clear.

  • The on-call person needs this now

    Use explicit questions and time-based rules to reach the configured person, group, or phone destination.

  • There may be immediate danger

    Use the approved warning and emergency-service direction rather than automated safety judgment.

The morning review

The next person can see what happened before calling back.

Keep overnight requests, routing outcomes, voicemail, and messages visible instead of rebuilding the story from separate notes.

  • See what still needs attention

    Review call status, destination, voicemail, and contact history.

  • Open the original context

    Check available messages and recordings where configured before returning the call.

  • Review how requests are moving

    Use reporting to review volume, missed calls, and routing outcomes.

Keep the setup practical

Start with the controls your on-call plan depends on.

Build around the hours, properties, teams, and fallbacks you already use.

Questions, answered

Frequently asked questions

Practical answers about setup, call handling, and how this feature fits into VoxiPlus.

Can one number handle leasing, maintenance, accounts, and owner calls?

Yes. IVR options, extensions, queues, routing rules, and configured destinations can give each request a distinct route.

Can different properties or offices use different call flows?

Yes. Numbers, IVR options, extensions, location rules, business hours, and fallbacks can lead to different configured workflows.

Can after-hours maintenance reach the on-call person?

Yes. Time-based and escalation rules can route approved calls to a configured person, group, or phone destination.

Does Voxi.ai decide what counts as an emergency?

No. Your team defines the approved questions, wording, destinations, and fallback instructions. Safety decisions stay with people and the appropriate emergency services.

Can tenants receive SMS updates?

Yes, on eligible messaging routes. Teams can send approved confirmations, instructions, appointment windows, and follow-up messages.

Property management

Give every property call a clear owner and a clear next step.

Build a call flow that identifies the request, routes it by hours and responsibility, and keeps the follow-up visible.

See plans and pricing