Voxi.ai agent for business calls

Phone assistantOptional

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In plain terms

What is the Voxi.ai phone agent?

The Voxi.ai phone agent is an optional conversational call path within VoxiPlus. It can answer selected inbound calls, use approved business information, ask defined questions, collect caller details, and follow your handoff rules. Business hours, IVR choices, queues, ring groups, and fallbacks still decide when the agent is involved and where the call goes next.

What you can do

Choose the calls and tasks Voxi.ai should handle

01
Answer routine inbound calls
Use the agent on a dedicated path, during busy periods, after hours, or as an overflow destination.
02
Capture useful caller details
Collect the caller's name, reason for calling, and configured qualification answers.
03
Move the request forward
Answer an approved FAQ, capture a message, or follow the configured handoff or fallback for the call.

Designed for real call flows

Give the agent a bounded role in each call path

01

Routine questions

Use approved business facts for common requests and hand off questions outside that scope.

02

Request qualification

Ask the configured questions that help your team choose the right destination or next step.

03

Human judgment

Use a person, extension, group, voicemail, or other configured fallback when the call should leave the agent flow.

How it works

Instructions, knowledge, and handoff rules

01
Define the role
Choose when the agent answers and which caller requests belong in its workflow.
02
Add approved information
Provide greetings, FAQs, business details, qualification prompts, and response boundaries.
03
Configure escalation
Select the people, extensions, groups, voicemail, or other fallback used for the next step.

Related Voxi.ai capabilities

Voxi.ai answering, FAQs, qualification, and language support

Connect the agent to approved information, the right route, and a clear human or voicemail fallback.

AI receptionist and call answeringIt answers when you cannot, takes the details, handles common questions, and passes the call or message to the right place.AI FAQ answering for phone callsConfigure the business facts callers ask for most, then define which questions require a human handoff instead.AI lead and request qualificationAsk a short set of useful questions, capture the response, and route the request according to the business rules your team defines.Multilingual AI call handlingUse supported languages for routine phone conversations while keeping the same qualification, transfer, and fallback rules.

Questions, answered

Frequently asked questions

Practical answers about setup, call handling, and how this feature fits into VoxiPlus.

Can VoxiPlus work without Voxi.ai?

Yes. Voxi.ai is an optional call-handling capability inside a complete cloud phone system.

Can the agent transfer a caller?

Yes. It can use configured handoff rules to send the caller to a person, extension, group, or fallback.

What information can the agent use?

Voxi.ai uses the business facts, FAQs, prompts, and boundaries configured for its call workflow. Requests outside that scope follow the selected handoff or fallback.

Start with how your team handles calls.

Match the phone flow to the calls you handle.

The Voxi.ai phone agent inside your call flow.

What is the Voxi.ai phone agent?

Choose the calls and tasks Voxi.ai should handle

Answer routine inbound calls

Capture useful caller details

Move the request forward

Instructions, knowledge, and handoff rules

Define the role

Add approved information

Configure escalation

Frequently asked questions

Give Voxi.ai a bounded role in the phone system.