The team is busy with another customer
Let Voxi.ai answer a routine call, use approved business information, and hand off anything outside the configured path.
Voxi.ai · optional call answering
AI call answering for your small business.
Let Voxi.ai answer selected calls, use approved business information, collect details, and hand off according to your rules.
Phone assistantOptional
📞 Missed call at 6:42 PMPicked up
“Asked about Saturday hours. Message taken.”
💬 Details sent to your team
In plain terms
What is AI call answering?
AI call answering is an optional call path within the VoxiPlus phone system. Voxi.ai can greet selected callers, answer from business information your team has approved, ask defined questions, and collect useful context. It then follows the route you set, such as a person, team, voicemail, or fallback, when the request needs another step.
What you can do
What it does when you cannot pick up
- 01
Answers the call
Give callers a clear welcome instead of sending every call to voicemail.
- 02
Uses approved business facts
Handle routine questions from the information your team has configured for the call.
- 03
Captures and qualifies
Collect the caller's name, reason for calling, and the configured answers that determine the next step.
- 04
Hands off by rule
Send the caller or captured request to the configured person, team, voicemail, or fallback.
How it works
Set up without changing how your whole phone system works
- 01
Choose when it answers
Use it after hours, during busy periods, or for a specific call path.
- 02
Add approved answers
Give it the practical information callers ask for most often.
- 03
Set the handoff
Choose who receives urgent calls, messages, or follow-up work.
Where it fits
Give Voxi.ai a clear job in each call path
A new request arrives after hours
Capture the caller's name, contact details, and reason for calling so the right person or team can continue the next step.
The caller needs human judgment
Escalate the call to the configured person, extension, group, or fallback instead of asking the agent to handle an exception.
Questions, answered
Frequently asked questions
Practical answers about setup, call handling, and how this feature fits into VoxiPlus.
Do I have to use the assistant?
No. It is an optional add-on. VoxiPlus works as a normal phone system when the assistant is off.
Can it transfer a caller to a person?
Yes. The Voxi.ai agent can hand a caller to a configured person, extension, group, or fallback path.
What happens when a request is outside the configured flow?
The call follows the handoff or fallback rules your team has defined instead of asking Voxi.ai to handle an unsupported request.
Voxi.ai · optional call answering
Give missed and busy calls a defined assistant path.
Choose when Voxi.ai answers, which approved facts and questions it can use, and where each call should go next.