Pick the team
Send the queue to the people or group responsible for that type of call.
Call queues
Business call queues for busy teams.
Let callers wait in order when your team is busy, with a message and fallback you configure.
✓ Friendly waiting message✓ First available destination✓ Voicemail as a fallback
How the line moves
3 callers waitingIn order
Maria finishesCaller 1 connects
Wait limit reachedVoicemail → inbox
In plain terms
What is a call queue?
A call queue holds several incoming callers in order until a configured teammate becomes available. Callers can hear a waiting message instead of going straight to voicemail, and each call remains in line until someone answers or the fallback applies. A support desk can use a queue during peak periods, giving a busy team a structured way to handle more than one waiting caller.
Use a queue when several callers may need to wait. Use a ring group when the main goal is to let several teammates share one incoming call.
Set it up once
Choose the team, message, and fallback
Decide who answers, what callers hear while they wait, and when the call should continue to another path.
Choose the waiting message
Tell callers they are in the right place and that the team will answer when available.
Set the fallback
When the waiting limit is reached, continue to voicemail, a message, or another destination.
Set up a call queue for your team.
Get startedQueue order and fallbacks
Keep callers in order until someone can answer
Keep the caller's place
The queue keeps callers in sequence while the responsible team is occupied.
Waiting that sounds considered
A clear message lets callers know what is happening while they wait.
Give long waits a fallback
When the configured waiting path ends, the caller can continue to voicemail or another destination.
When to use a call queue
Use queues for rushes, spikes, and fair wait order
The Monday morning rush
Callers can wait in order while the responsible team works through opening-time demand.
A small team gets a large spike
The queue keeps incoming calls organized while the available people finish one conversation at a time.
The caller needs a fair place in line
The waiting path keeps callers in sequence until a teammate is ready.
See it at work
Teams with waiting callers
How service teams keep busy call periods orderly.
Support teams
Peak-hour calls wait in a clear path for the people configured to answer support.
Learn more →Medical and wellness
Morning booking calls can wait briefly for the responsible front-desk destination.
Learn more →Home services
Weather and seasonal spikes can enter a queue instead of depending on one available phone.
Learn more →Questions, answered
Frequently asked questions
Practical answers about setup, call handling, and how this feature fits into VoxiPlus.
What do waiting callers hear?
They hear the waiting message configured for that queue before the call connects or continues to its fallback.
How long will callers wait?
You set the waiting limit. When it is reached, the call follows the fallback you selected.
Who answers the next queued call?
The queue keeps callers in order and connects the next caller to the first available teammate in that route.
Is a queue the same as a ring group?
No. A ring group gives several people the chance to answer one incoming call. A queue holds several callers until someone is available.
Can a small team use a call queue?
Yes. A queue can help a small team when calls occasionally arrive faster than the available people can answer them.
What happens when the team is closed?
Business-hours routing can bypass the daytime queue and send callers to the closed message, voicemail, or another configured path.
Call queues
Turn busy moments into a tidy line.
Choose the team, waiting message, and fallback for callers who arrive while the responsible destinations are busy.
Everyone’s on a call
All busyCaller holds
Caller hears“You’re next in line…”
Sam frees upConnected