Which recent calls still need attention?
Filter the relevant period, find calls that did not complete, and open the related activity before taking the next step.
Call reporting
Business call reporting for clearer daily decisions.
Review available call details in one searchable view to understand activity and plan follow-up.
Call activity
Incoming calls24
Forwarded9
Messages4
In plain terms
What is business call reporting?
Business call reporting is a searchable record of the call activity available in your VoxiPlus workspace. It can show details such as date, time, caller, direction, status, duration, destination, and links to related recordings or SMS when those exist. Teams can use the report to find missed calls and review routing outcomes. The surrounding customer context helps them decide what to do next.
- Call activityReview available dates, times, directions, statuses, and durations.
- Routing contextSee the destination and outcome recorded for the call.
- Related recordsOpen linked recordings or SMS activity when they are available.
What you can do
Keep operational call details together
- 01
Direction and status
See incoming or outgoing activity and whether the call processed, forwarded, or did not complete.
- 02
Duration and destination
Review when the call happened, how long it lasted, and where it went.
- 03
Related recordings and SMS
Open the recordings or text activity associated with the call when available.
How it works
From call list to follow-up
- 01
Filter the date range
Focus on the period the team needs to review.
- 02
Search the call list
Find the caller, status, destination, or other visible context.
- 03
Open the related detail
Review recordings, SMS, or the customer conversation before taking action.
Questions call reporting answers
Find missed calls, routing outcomes, and follow-up context
Where did this caller actually go?
Search for the call and inspect its destination, status, and duration before changing the route.
What context does the next teammate need?
Open an available recording or related SMS activity from the call record before continuing the conversation.
Questions, answered
Frequently asked questions
Practical answers about setup, call handling, and how this feature fits into VoxiPlus.
Which call details are visible?
The VoxiPlus report includes date, time, duration, caller, direction, status, destination, and available recording and SMS context.
Can I filter calls by date?
Yes. The report includes a date-range filter and text search.
Can I open recordings from the report?
Calls with recordings link to the related recording view.
Call reporting
Turn call activity into a clear follow-up list.
Use direction, status, duration, destination, and related activity to answer the team's next operational question.