A customer corrects one detail
Review the earlier message and call context, then confirm the updated time, address, or instruction in the same conversation.
Business SMS
Two-way business texting from one business number.
Send a practical customer message, receive replies where supported, and keep the exchange with the related call context.
Business number · Texting
Hi Maria, your appointment is tomorrow at 10:00.
Thanks! Can I move it to 11:00?
Yes — you’re all set for 11:00.
In plain terms
What is two-way business texting?
Two-way business texting lets a customer and business exchange one-to-one SMS messages through an eligible VoxiPlus number. The team can send a confirmation, reminder, short question, or follow-up, then receive the customer's reply in the related conversation. Inbound SMS depends on the selected number, country, and account setup, so only invite replies where that messaging route is supported.
What you can do
Use SMS when a short reply is the fastest next step
- 01
Confirm a detail
Share an address, time, link, or instruction and let the customer confirm.
- 02
Collect a quick update
Ask for the missing detail without scheduling another phone call.
- 03
Continue after a missed call
Give the caller another channel when the team could not answer.
How it works
One thread from outgoing message to inbound reply
- 01
Open the customer context
Start from the relevant caller, contact, call, booking, or operational workflow.
- 02
Send the message
Write the SMS or use the approved content prepared for that workflow.
- 03
Handle the reply
Review the inbound response and choose whether to text, call, route, or update the next step.
Choose the right channel
Keep the thread short, clear, and actionable
The answer needs a conversation
Move from SMS to a phone call when the request needs more explanation than a short written reply can provide.
The number cannot receive replies
Use a different next step instead of asking the customer to respond to a messaging route that is not eligible for inbound SMS.
Questions, answered
Frequently asked questions
Practical answers about setup, call handling, and how this feature fits into VoxiPlus.
Can customers text the business number first?
Inbound SMS support depends on the selected number and country. Eligible two-way numbers can receive customer replies in VoxiPlus.
Where do customer replies appear?
Replies on an eligible two-way number appear in the VoxiPlus customer conversation beside the related messaging context.
Is two-way SMS the same as VoxiSMS?
No. VoxiPlus includes native business SMS. VoxiSMS is the optional own-number Android and SIM delivery model.
Business SMS
Keep customer replies on the business conversation.
Give customers a reply path and keep inbound and outbound messages beside the related call activity.