Set your hours
Add the working periods that match your real weekday, weekend, or midday schedule.
Business hours
Business hours for your phone system.
Set weekly opening times so calls follow the appropriate open-hours or after-hours path.
✓ Weekly schedule✓ Open and closed call paths✓ Change when needed
One day, two paths
Weekdays 9–5Rings the office
After 5 PMClosed greeting
VoicemailEmail by morning
In plain terms
What are business hours in a phone system?
Business hours are the weekly times when your team is available to take live calls. VoxiPlus checks that schedule when a call arrives and follows the configured open or closed path. A clinic can ring reception during appointment hours and use a closed message with voicemail afterward, while a service business can send evening calls to its on-call fallback.
- Open-hours pathRing the available team, start a phone menu, or use another call flow during working hours.
- Closed-hours pathPlay a different message and continue to voicemail, an on-call phone, or another configured fallback.
Set it up once
Connect your schedule to two clear call paths
Set the hours, decide who should answer while you are open, and choose what callers should hear when you are closed.
Choose the open path
Decide which person, team, menu, or destination handles calls while you are open.
Choose the closed path
Use a clear greeting followed by voicemail or another configured fallback.
Set business hours for your calls.
Get startedWhat you can do
Open sounds open. Closed sounds honest.
Use different paths day and night
Daytime callers can reach the team. Evening callers hear when you are closed and continue to the right fallback.
Match the schedule people actually work
Use the active periods available in your weekly schedule instead of forcing every day into the same hours.
Keep after-hours messages visible
When the closed path ends in voicemail, the configured email workflow can send the recording to the responsible inbox.
Business-hours call scenarios
Handle midday closures, early callers, and after-hours messages
Use an honest closed message
Tell callers when the team is available again instead of letting the line ring without a clear next step.
Route calls around a midday closure
Use separate active periods so lunch or meeting-time calls follow the closed path.
Set expectations for early callers
Let callers know when the team opens and give them a configured way to leave a message.
Business hours by team type
Set open and closed paths for clinics, field teams, and booking lines
How businesses like yours handle the clock.
Medical & wellness
Let office-hours calls reach reception while later calls follow the approved after-hours path.
Learn more →Home services
Give callers a clear next step after the office and field team finish for the day.
Learn more →Appointment-based teams
Send booking calls to the right team while people are available to answer them.
Learn more →Questions, answered
Frequently asked questions
Practical answers about setup, call handling, and how this feature fits into VoxiPlus.
Can each day have different hours?
Yes. The business-hours flow supports configurable active periods by day. Use the available schedule controls to match the way your team actually works.
What do callers hear when we're closed?
They hear the closed-hours greeting and then follow the fallback you configured, such as voicemail or another supported destination.
Can urgent calls still reach me after hours?
A configured after-hours path can send selected calls to an eligible person, mobile number, or other supported destination.
What about public holidays?
Use the closed-hours path for known closures. Holiday-specific scheduling depends on the options available in your account.
Does the call path switch automatically?
Yes. The weekly schedule selects the open or closed path based on the time zone you set. Test both paths before going live.
Can texting have business hours too?
Phone business hours do not automatically send an SMS reply. Set up messaging separately if that workflow is available for your number.
Business hours
Let your phone keep your hours.
Set the weekly schedule and give both open and closed callers a clear next step.
Tuesday, 5:01 PM
Before 5 PMRings the office
After 5 PMClosed greeting
VoicemailIn your inbox