Can I see this property tonight?
Capture the property, preferred timing, and contact details before routing the enquiry or using a configured viewing schedule.
For real estate teams
Keep real estate enquiries moving with a cloud phone system.
VoxiPlus is a cloud phone system for busy real estate teams. Route calls by office, team, or availability, let Voxi.ai capture approved property and caller details, then confirm the next step by business SMS without publishing every agent’s personal number.
The calls agents get between appointments
Buyers call when an agent is already with someone else.
The caller still expects someone to understand the property, route the enquiry, and explain what happens next.
I’d like a valuation.
Collect the location, timing, and contact details, then send the opportunity to the right agent, office, or team.
I need help with the property I rent.
Keep management, maintenance, billing, and urgent requests on a different route from sales enquiries.
From enquiry to next step
One enquiry can reach the right agent without a chain of callbacks.
Give every property enquiry a clear route from the first hello to the confirmed follow-up.
Find out which property or service they need
Use the dialled number, a short menu, an extension, or approved Voxi.ai questions to capture the listing and caller context.
Try the responsible agent, then the backup
Send the call to the right agent, office, ring group, queue, or configured fallback based on availability.
Confirm what happens next
Send the callback plan, viewing address, time, or connected scheduling step by business SMS.
Coverage for a mobile team
The caller hears one company. The right local agent still owns the follow-up.
Let a coordinator or another agent step in without losing the caller’s details when the listing agent is in a viewing, a meeting, or on the road.
Shared phone system
Incoming call
1 · New customerSales team
2 · Existing customerSupport
Closed hoursVoicemail → email
A coordinator can answer
Shared routes give another team member a chance to help while the responsible agent is occupied.
The caller does not start over
Captured details and available contact history help the next person understand the enquiry.
The follow-up stays visible
Keep the callback and business SMS exchange connected to the contact instead of a personal phone.
After the last viewing
Evening enquiries can get a useful answer before tomorrow.
Use a separate after-hours route to collect the property and caller details, answer approved questions, or set a clear callback expectation.
Today · Tuesday
09:00–17:30Open flow
After 17:30Closed flow
WeekendVoicemail
Which property are you calling about?
Capture the listing, location, or service before the morning follow-up.
When would you like to visit?
Collect the preferred timing or use a configured Voxiplan viewing workflow.
Who should call you back?
Route the enquiry to the responsible agent, office, or team and keep it visible.
Before the agent calls back
Agents can pick up the conversation without starting over.
Keep the available calls, messages, and property context together so the follow-up starts with what the caller already shared.
Call activity
Incoming calls24
Forwarded9
Messages4
See which property they asked about
Review approved captured details and the available contact history.
Put the viewing details in writing
Send the address, time, callback plan, or approved next step by business SMS.
Keep missed enquiries visible
Use call and SMS reporting to review activity and unfinished follow-up.
Use the phone tools that fit listings, valuations, and viewings.
Start with the call handling and follow-up capabilities your mobile team needs most.
Questions, answered
Frequently asked questions
Practical answers about setup, call handling, and how this feature fits into VoxiPlus.
Can buyer calls route to a specific agent or office?
Yes. Use business numbers, extensions, IVR choices, routing rules, transfers, or ring groups to connect callers with configured agents, offices, or teams.
What happens when the listing agent cannot answer?
The call can ring another person or group, enter a queue, route to Voxi.ai, use another configured fallback, or move to voicemail and business SMS follow-up.
Can Voxi.ai ask which property the caller is interested in?
Yes. Configure Voxi.ai to capture the property, caller details, reason for calling, and other approved qualification information before routing or follow-up.
Can the team confirm viewing details by SMS?
Yes. Native business SMS can send addresses, times, callback plans, confirmations, and follow-up messages, with replies visible in the business workflow.
Can VoxiPlus schedule property viewings?
Yes, when the native Voxiplan scheduling integration is configured with the relevant availability, duration, and booking rules.
Real estate
Keep the next property enquiry moving, even when every agent is out.
Plan how buyer, seller, valuation, viewing, and property calls should be answered, routed, and followed up.
Incoming call
1 · New customerSales team
2 · Existing customerSupport
Closed hoursVoicemail → email