Create a group
Sales, support, front desk, or a location: use one group for one clear type of call.
Ring groups
One call rings several teammates. The first to answer connects.
Add the right people to a ring group. When a call comes in, their phones ring and only the first person who answers is connected to the caller.
✓ One incoming call✓ Several phones ring✓ First answer connects
How a group answers
Call for supportRings 3 phones
Sam answersOthers stop
Nobody freeVoicemail → inbox
In plain terms
What is a ring group?
A ring group is a set of teammates who share the same type of incoming call. When a call reaches the group, the configured phones ring so an available member can answer. Sales teams, front desks, support staff, or one office location can each have their own group, spreading calls across the people responsible without exposing personal numbers.
A ring group shares one incoming call across teammates; a queue holds several callers while they wait.
Set it up once
Set up a ring group in three steps
Choose the shared responsibility, add the right teammates, and decide where an unanswered call should go.
Add teammates
Include the people responsible for answering that call type on their configured devices.
Pick the backup
If nobody answers, send the call to voicemail or another configured destination.
Create your first ring group.
Get startedShared answer coverage
Let the next available teammate answer
Use a group for each menu choice
Connect each phone-menu choice to the team responsible for that kind of call.
Share the call across the team
Let group members share incoming calls instead of relying on one fixed answer point.
Give busy teammates cover
When one teammate is already occupied, another group member can take the incoming call.
Common ring group setups
Share front-desk and location calls across teammates
Share the front desk
Let several responsible teammates share reception calls instead of sending everything to one person.
Cover lunch and days off
Keep the group available when one member steps away or is not working.
Use one group per location
Let each office or location answer the calls it owns without a central switchboard.
See it at work
Teams that share the load
How businesses like yours use ring groups.
Questions, answered
Frequently asked questions
Practical answers about setup, call handling, and how this feature fits into VoxiPlus.
How many people can be in a group?
Group size depends on your account setup. Keep membership focused on the people who genuinely handle that kind of call.
Do teammates need special phones?
Calls ring the phones set for each group member, such as a mobile or desk phone.
Can someone leave the group temporarily?
You can update group membership when someone is away or responsibilities change.
What happens if nobody answers?
The call follows the fallback configured for the group, such as voicemail or another supported destination.
Can one person be in several groups?
A teammate can belong to more than one group when your account setup supports it. Keep each group tied to a clear responsibility.
Does this cost extra per person?
VoxiPlus has no monthly seat plans. The team shares one pay-as-you-go credit balance.
Ring groups
Let the whole team answer.
Create a group for one shared responsibility and give unanswered calls a clear fallback.
A call for support
Incoming callRings Maria, Sam, Alex
Sam picks upOthers stop ringing
Nobody freeVoicemail → inbox