Record a greeting
Record a short greeting in your own voice and list the choices callers can make.
Phone menu
IVR phone menus for your business calls.
Give callers simple keypad choices that lead to the right person, team, message, or voicemail.
✓ Clear caller choices✓ Recorded greeting✓ Change the call path when needed
One call through the menu
Caller hears“Press 1 for sales…”
Presses 2Rings support
Nobody freeVoicemail → inbox
In plain terms
What is an IVR phone menu?
An IVR phone menu is a recorded greeting that lets callers choose what they need by pressing a number. Each key can follow a configured path to a person, department, ring group, message, or voicemail. A small business might use 1 for Sales, 2 for Support, and 3 for opening hours, helping callers reach the most useful next step without waiting for a receptionist.
- Department choicesUse options such as 1 for Sales or 2 for Support to route callers by request.
- Information choicesPlay a recorded answer for common questions such as opening hours or directions.
- Direct extensionsLet repeat callers enter a known extension for a person or team.
Set it up once
Set up your phone menu in three steps
Record the greeting, connect each choice to a destination, and update the call path when your business changes.
Add your choices
Press 1, press 2: each option points to a person, team, message, or voicemail.
Test and go live
Check every selection and fallback before making the menu available to callers.
Set up your phone menu.
Get startedWhat you can do
One menu, fewer interruptions
Send callers to the right people
Callers choose once and follow a clear path to the person or team responsible for the request.
Answer common questions up front
Put stable information such as hours, address, or directions in the greeting when a live handoff adds no value.
Use a different path after hours
When the team is closed, callers can hear an honest message and continue to the configured fallback.
Common IVR call flows
Greet, route, and inform callers from one menu
Greet callers professionally
Every call starts with the same clear greeting, even when the team is busy.
Split sales from support
New enquiries and existing customer requests each follow the right call path.
Point callers to information
Share hours, location, or directions in the greeting when the caller does not need a person.
See it at work
Teams that greet every caller
How businesses like yours use their phone menu.
Questions, answered
Frequently asked questions
Practical answers about setup, call handling, and how this feature fits into VoxiPlus.
Do I have to record the greeting myself?
You can use your own voice for the greeting. Other greeting options may be available depending on your account setup.
How many choices can a menu have?
The menu can support multiple choices, but two to four clear options are usually easiest for callers to remember.
What if a caller presses nothing?
The call follows the default path you configure, such as replaying the options, reaching the front desk, or going to voicemail.
Can I greet callers in another language?
You can add recorded greetings in the languages your callers need. Keep the choices consistent across each version.
Can I change the menu later?
Yes. Update the greeting, choices, destinations, and fallbacks when the business workflow changes.
Do I need special equipment?
The menu runs as part of the cloud phone system rather than an on-premise PBX. The devices your team uses to answer depend on the account setup.
Phone menu
Give every caller a clear front door.
Set up your number, record the greeting, and connect each choice to the right call path.
What callers hear
Greeting“Thanks for calling…”
Press 1Rings sales
Press 2Rings support
After hoursVoicemail → inbox