Can someone come out today?
Collect the service, address, urgency, preferred timing, and contact details before the request reaches the right team.
For home service teams
The cloud phone system for home service businesses in the field.
VoxiPlus is a cloud phone system that routes service calls, lets Voxi.ai handle approved routine questions, and sends the next step by business SMS while your team is away from the desk.
A normal day on the phone
The phone always rings when your hands are full.
Homeowners call with a job to book, a visit already in progress, or a question that cannot wait until someone is back at a desk.
Your technician is late. Are they still coming?
Send an active-job question to the office, dispatcher, responsible group, or another configured destination.
I have a question about this invoice.
Keep billing, return visits, receipts, and general follow-up away from the line used for new work.
One call, one clear next step
Here’s what happens when a new job comes in.
The caller gets a useful answer while your team gets the details needed to act.
Pick up and get the basics
A team member, short phone menu, voicemail, or Voxi.ai path captures the service, location, timing, and urgency.
Send it to the person who can act
Route the call to the office, dispatcher, ring group, extension, on-call person, or approved fallback.
Put the plan in writing
Send the visit time, callback plan, address, or preparation details by business SMS.
Office and field team
The office knows what the field team already promised.
Keep calls, texts, and the next action together so the customer does not have to explain the same job twice.
Shared phone system
Business number · Texting
Hi Maria, your appointment is tomorrow at 10:00.
Thanks! Can I move it to 11:00?
Yes — you’re all set for 11:00.
The office sees the original request
Contact history keeps the call, voicemail, and messages around the same customer.
The right person owns the callback
Routing and group destinations make responsibility clear even when several people can help.
The customer gets a written next step
Use business SMS for arrival windows, callback times, addresses, and approved instructions.
When the office is closed
The day can end without sending every caller to voicemail.
Use a separate closed-hours path for new work, routine questions, and requests that should reach the on-call person. Voxi.ai can collect approved details and hand off when a person needs to step in.
Today · Tuesday
09:00–17:30Open flow
After 17:30Closed flow
WeekendVoicemail
New job for tomorrow
Capture the request and make the morning follow-up obvious.
Routine question
Answer from approved business information or take a useful message.
Needs the on-call person
Use the escalation path your team has defined.
Start the day with context
Monday morning starts with a list, not a guessing game.
Review what came in, where each call went, and which customers still need a reply.
Call activity
Incoming calls24
Forwarded9
Messages4
See the calls that still need attention
Use call status, voicemail, and contact history to find open follow-up.
Spot the hours when calls pile up
Call reporting helps the team review volume, destinations, and missed calls.
Return with the job details in front of you
Open the related messages and recordings where configured before calling back.
Use the phone tools that fit the way you dispatch.
Go deeper only where the team needs more control.
Questions, answered
Frequently asked questions
Practical answers about setup, call handling, and how this feature fits into VoxiPlus.
Can several technicians or coordinators share incoming calls?
Yes. Ring groups, queues, routing rules, and configured phone destinations can distribute calls across the team.
Can customers text job details?
Eligible two-way messaging routes can receive customer replies and keep them with the conversation context.
Can urgent calls reach an on-call person?
Yes. Business-hours and escalation rules can route approved calls to a configured person, group, or phone destination.
Can callers book a service visit?
Yes, when the native Voxiplan scheduling integration is configured for the service, staff, location, timing, and booking rules.
Home services
Build a phone line that works even when nobody is at the desk.
Bring new-job calls, active-service questions, after-hours routing, Voxi.ai handling, and business SMS into one clear workflow.
Incoming call
1 · New customerSales team
2 · Existing customerSupport
Closed hoursVoicemail → email