Pick the starting point
Start with your main number or with a choice in your phone menu.
Call forwarding
Business call forwarding to the phones your team uses.
Send incoming calls from your business number to the person, team, or phone destination you choose.
✓ No hardware✓ No technician✓ Change it anytime
One call, start to finish
1A caller dials (415) 555-0132 and presses 1
↓MSMaria and Sam’s phones ring — first to pick up takes it
↓✓Nobody free? Voicemail takes it and emails you
In plain terms
What is call forwarding?
Call forwarding sends an incoming business call from your VoxiPlus number or menu choice to a configured phone destination. That destination can be a teammate's mobile, desk phone, or another number your business uses. For example, daytime calls can ring the office while evening calls go to the on-call phone, so callers reach the person scheduled to respond.
Call routing chooses the path; call forwarding sends the call to a configured phone destination.
Three simple choices
Set up call forwarding in three steps
Answer three questions and give every call a clear destination.
Pick who rings
Choose one person, several teammates, a department, or another phone number.
Pick the backup
Send an unanswered or closed-hours call to voicemail or another configured destination.
Set up call forwarding for your number.
Get startedA clear path for every caller
One number with a path to the right person
Match the call path to the reason for the call, the people available, and the time of day.
Split new and existing customers
Use a short phone menu to send each caller to the team that can help.
Share calls across the team
Ring several available teammates and connect the caller to the first person who answers.
Give after-hours calls a next step
Use your schedule to decide when the office rings and when voicemail takes over.
Forwarding scenarios
Forward field, location, and busy calls to the right destination
The plumber is out on a job
Keep the company number public while the call rings the person on duty.
Two offices share one number
Let callers choose a location, then send the call to that office's team.
Everyone is busy
Move the call to the fallback you configured, such as voicemail, instead of leaving the caller without a next step.
Teams that rely on forwarding
Forward calls for field, location, and support teams
See how different teams can shape the same forwarding tools around their day.
Questions, answered
Frequently asked questions
Practical answers about setup, call handling, and how this feature fits into VoxiPlus.
Can a call ring more than one person?
Yes. Use a ring group to give several teammates the chance to answer the same incoming call.
Can I forward calls to a mobile number?
A mobile or another external phone number can be a forwarding destination where the account and number setup support it.
What happens if nobody answers?
The call follows the fallback configured for that route, such as voicemail or another destination.
Can I use different forwarding rules after hours?
Yes. Business-hours and time-based rules can send closed-hours calls to a different person, team, or fallback.
Can forwarding start from a phone-menu option?
Yes. A caller's menu choice can start a route to the person, team, or destination assigned to that option.
Do I need special equipment?
No dedicated phone-system hardware is required. VoxiPlus is configured online and can send calls to supported phones and destinations.
Call forwarding
Give every call a clear destination.
Set your number, phone menu, forwarding destinations, and fallback in one call path.
A call comes in
New customer→ Sales
Existing customer→ Support
After hours→ Voicemail → inbox