A caller spells a name or reference
Replay the supported recording to verify the detail before the team responds.
Call recording
Business call recording for clearer follow-up.
Review recordings from supported, configured call workflows alongside the related call details.
Call recording
Incoming call · 03:42
▶ ━━━━━━━01:18 / 03:42
Caller+32 ••• •• ••
In plain terms
What is business call recording?
Business call recording creates an audio file for calls handled through supported, configured VoxiPlus workflows. When a recording exists, it stays linked to the related call activity so a teammate can replay a name, reference, request, or handoff before responding. Recording availability is not universal, and businesses must configure the feature and follow the consent, notice, and retention laws that apply to their calls.
- Supported call flowsCreate recordings only where the configured VoxiPlus workflow supports them.
- Connected call contextOpen an available recording beside the related call activity.
- Responsible useFollow the consent, notice, storage, and access rules that apply to your calls.
Recording review
Replay caller details before the next response
- 01
Review a caller message
Listen to a recorded name, voicemail, or supported call-flow recording.
- 02
Confirm the handoff
Understand what the caller said before a team member follows up.
- 03
Keep it tied to the call
Open available recordings from the reporting view instead of managing loose audio files.
How it works
Find the recording from the call
- 01
Open call reporting
Locate the interaction using date, caller, status, or destination.
- 02
Open the recording link
Calls with associated recordings show the available count.
- 03
Listen with the context
Use the surrounding call details to decide the next action.
When exact context matters
Use the recording to remove guesswork from follow-up
Another teammate continues the request
Let them hear the original request alongside the related call activity before they respond.
A message contains several instructions
Listen with the call time and destination visible before deciding which team should take the next step.
Questions, answered
Frequently asked questions
Practical answers about setup, call handling, and how this feature fits into VoxiPlus.
Are recordings created for every call?
No. Recordings are created only by supported phone nodes and workflows that the business configures.
Where do I find a recording?
The call report shows a recording link and count when recordings are associated with that call.
Does a recording include the call context?
The recording is linked from the related call activity, where the available caller, date, status, and destination details can be reviewed.
Call recording
Keep supported recordings beside the call activity.
Keep the recording connected to the call details, customer context, and next action.