Pick an eligible number
Choose a business number that supports SMS in your country and account setup.
Business texting
Business SMS from your business number.
Send and receive practical customer texts on an eligible business number without exposing a personal number.
✓ One business number✓ Two-way on eligible numbers✓ Calls and texts stay connected
One business-number conversation
In plain terms
What is business SMS?
Business SMS lets you send and receive text messages on an eligible VoxiPlus number when messaging is supported for that number, country, and account. Use it for practical one-to-one conversations such as confirmations, reminders, missed-call follow-up, and quick customer questions. Message activity stays with the related call context, so the conversation can continue without exposing a personal number.
SMS availability depends on the number, country, and account setup.
Three practical steps
Set up business texting in a few steps
Choose an eligible number and decide how your team will handle replies.
Agree who handles replies
Decide who checks the business conversation and who follows up with the customer.
Send the first follow-up
A teammate writes and sends the message from the business conversation.
Try a business text from your VoxiPlus number.
Get startedKeep the next step visible
Turn short messages into useful follow-up
Use the business conversation for practical details that customers need to keep or answer.
Follow up after a missed call
A teammate can send a concise response when the team could not pick up.
Send reminders and confirmations
Put the time, address, link, or next action in a message the customer can revisit.
Keep the team in context
Let the next teammate see the call and message context before replying.
Business SMS workflows
Send appointment details, business information, quotes, and job updates
Appointments and bookings
Confirm the time, address, or preparation details after the call.
Business information
Send an opening time, location, link, or short instruction in writing.
Quotes and job updates
Follow up with a clear status or next action, then keep the customer's reply with the conversation.
Who it's for
Useful when the next step should not depend on another call
See how teams can use a short text to keep customers informed.
Appointment-based businesses
Confirm bookings and give customers the details they need before they arrive.
Learn more →Home services
Follow up on missed calls and keep customers updated while the team is in the field.
Learn more →Sales teams
Send the agreed next step while the conversation is still fresh.
Learn more →Questions, answered
Frequently asked questions
Practical answers about setup, call handling, and how this feature fits into VoxiPlus.
Can I text from my existing business number?
It depends on the number type, country, carrier, and account setup. Porting may be available when the number is eligible.
Will customers see my personal number?
Messages sent through VoxiPlus business texting use the selected business number, not a teammate's personal number.
Can my team handle replies?
Teammates with access can handle replies from VoxiPlus. Decide who owns each reply so customers are not left waiting.
What happens when a customer texts after hours?
The message stays with the business conversation for the team to review and answer during its normal workflow.
Can I send reminders and confirmations?
Yes, on eligible numbers. A teammate can send practical messages such as booking reminders, confirmations, addresses, and next steps.
Is SMS included in the credit model?
Native business SMS uses VoxiPlus credits. The separate VoxiSMS option can use an Android phone and carrier plan.
Business texting
Start texting from your business number.
Follow up after a call, send the useful details, and keep the reply with the business conversation.
Calls and texts together
Customer calls→ Rings the team
Customer texts→ Business conversation
Team follows up→ From an eligible business number