The doors are open but phones are not staffed
Keep the closed path active until the team can actually take live calls.
Time-based routing
Time-based call routing for different parts of the day.
Change greetings, destinations, and fallbacks according to the day and time a call arrives.
Today · Tuesday
09:00–17:30Open flow
After 17:30Closed flow
WeekendVoicemail
In plain terms
What is time-based call routing?
Time-based call routing uses a configured schedule to choose which call flow runs when a call arrives. Different time periods can use their own greeting, phone menu, person, ring group, voicemail, or fallback. A repair company might ring dispatch during the day and the on-call phone in the evening, so each call follows the path prepared for that time.
Business hours define open and closed periods; time-based routing applies the call flow assigned to each period.
What you can do
Match call handling to real team coverage
- 01
Forward during active hours
Connect callers while the responsible people are available.
- 02
Use voicemail after hours
Take a message when a live transfer would not be useful.
- 03
Set the right expectation
Tell closed-hours callers when the team is unavailable and what they can do next.
How it works
How the schedule selects a route
- 01
The call arrives
The business number starts the configured call flow.
- 02
The schedule checks the time
The system determines whether the workspace is in its open or closed period.
- 03
The matching path runs
The relevant greeting, menu, transfer, or fallback takes over.
Route around real coverage
Set the schedule around when calls can be answered
The live window ends
Move callers to a clear message, voicemail, or optional Voxi.ai flow instead of continuing to ring an unavailable team.
Working hours change
Update the schedule and matching announcement together so callers hear instructions that fit the route now in use.
Questions, answered
Frequently asked questions
Practical answers about setup, call handling, and how this feature fits into VoxiPlus.
What is time-based call routing?
It is a routing rule that changes the call path according to the configured business schedule.
Can open and closed callers hear different greetings?
Yes. The phone flow supports separate greetings and menus for open and closed hours.
Can after-hours calls reach the phone assistant?
An optional assistant can be used in an after-hours workflow when it is enabled and configured.
Time-based routing
Match the call path to staffed hours.
Send each call to the open-hours or after-hours path that matches your team's real coverage.