Only the timing matters
State the business, date, and time without adding details that do not help the customer prepare.
Business SMS
Business SMS reminders before the next step.
Restate the time, place, preparation, or action a customer needs before a planned appointment or service.
Business number · Texting
Hi Maria, your appointment is tomorrow at 10:00.
Thanks! Can I move it to 11:00?
Yes — you’re all set for 11:00.
In plain terms
What is an SMS reminder?
An SMS reminder is a short message sent before a planned appointment, visit, consultation, or other customer action. It identifies the business and restates the date, time, location, link, or preparation step that matters. Use details from the configured messaging workflow or, for appointments, the connected Voxiplan workflow. Where replies are supported, tell customers how to raise a change or question.
What you can do
Put the useful detail in the message
- 01
Appointment reminder
Restate the scheduled time, location, and preparation information.
- 02
Service visit reminder
Confirm the arrival window or action needed before a visit.
- 03
Planned consultation reminder
Give the customer the time and context for an upcoming phone or in-person conversation.
How it works
Connect the reminder to a real scheduled event
- 01
Start from the customer workflow
Use the booking, service, or follow-up context that contains the correct timing.
- 02
Send the approved reminder
Include the minimum detail the customer needs to recognize and act on the message.
- 03
Review any reply
Handle an inbound question, change, or confirmation in the related conversation.
Keep the next step clear
Write the reminder around what the customer must do
Preparation is required
Add the one instruction, location, or link the customer needs before the appointment, visit, or consultation.
The details have changed
Send an updated reminder that makes the current arrangement clear rather than leaving the earlier information ambiguous.
Questions, answered
Frequently asked questions
Practical answers about setup, call handling, and how this feature fits into VoxiPlus.
Can reminders include a link?
A message can include the relevant approved link when the workflow and selected messaging route support it.
Can a customer reply to a reminder?
Yes, when the selected number supports two-way SMS.
Do reminders require Voxiplan?
Not every operational reminder requires scheduling. Voxiplan is the native integration when the reminder is tied to an appointment workflow.
Business SMS
Send the useful detail before it is due.
Send the time, place, or action customers need before the scheduled next step.