The phone call sets the next step
Summarize only the time, place, service, or action the customer needs after the conversation.
Business SMS
Business SMS confirmations customers can refer back to.
Put an agreed time, place, service, link, or next action in a clear message the customer can keep.
Business number · Texting
Hi Maria, your appointment is tomorrow at 10:00.
Thanks! Can I move it to 11:00?
Yes — you’re all set for 11:00.
In plain terms
What is an SMS confirmation?
An SMS confirmation is a short operational message that restates what the customer and business agreed. It might cover an appointment, service request, address, link, or next action. The message should name the business, include only the details the customer needs, and explain how to correct a mistake. Send it from a supported messaging workflow after the details are known.
What you can do
Confirm the decisions made during the conversation
- 01
Appointment or consultation
Share the date, time, location, and relevant preparation details.
- 02
Service request
Restate what the team will do and what information is still needed.
- 03
Information promised on the call
Put the agreed link, address, instruction, or next action in writing.
How it works
Send the confirmation from the source context
- 01
Complete the call or workflow
Use the details just agreed with the customer.
- 02
Send the confirmation
Keep the message concise, identifiable, and specific to the next step.
- 03
Handle changes
Review any reply and send an updated confirmation when an agreed detail changes.
Confirm the right detail
Send the confirmation while the agreement is still clear
A detail changes later
Send the corrected information in a new message so the latest arrangement is visible in the thread.
Scheduling is connected
Use the approved appointment details available to the native scheduling workflow when the confirmation is tied to a booking.
Questions, answered
Frequently asked questions
Practical answers about setup, call handling, and how this feature fits into VoxiPlus.
Can a confirmation be sent after a phone call?
Yes. VoxiPlus supports SMS follow-up from the business conversation and customer context.
Can customers correct a detail by text?
Yes, when the selected number supports two-way SMS.
Can confirmations include appointment details?
Yes. When the native scheduling workflow is connected, the message can use the approved appointment details available to that workflow.
Business SMS
Put the agreed next step in writing.
Send agreed details in writing and keep corrections in the same business conversation.