Every caller needs the update
Use the pre-menu announcement for temporary access instructions, a short service disruption notice, or changed availability.
Custom announcements
Custom phone announcements for timely caller updates.
Play a short recorded update before the menu so callers hear important information early.
Caller announcement
Open hoursEnabled
“Our office closes at 4 PM this Friday.”
Plays beforePhone menu
In plain terms
What is a custom phone announcement?
A custom phone announcement is a short recorded message played within a configured call flow before callers choose a menu option. It can share changed opening times, a temporary service update, an urgent instruction, or information that applies to everyone calling that number. The message gives callers useful context early and can reduce avoidable transfers or repeated questions.
Announcements can be enabled or disabled separately for the configured open and closed call flows.
- Hours updateTell callers when today's opening or closing time differs from the usual schedule.
- Service noticeShare a temporary change that affects appointments, deliveries, or availability.
- Caller instructionExplain what callers should prepare or where an urgent request should go.
What you can do
Put important information before the menu
- 01
Special opening hours
Tell callers about a temporary closure or changed schedule.
- 02
Service update
Share an operational notice before the caller chooses a department.
- 03
Separate open and closed messages
Use the announcement that matches the current business-hours state.
How it works
Change the message without rebuilding the menu
- 01
Choose open or closed hours
Enable the announcement for the state where it should play.
- 02
Write the message
Keep it short, direct, and useful to most callers.
- 03
Save and test
Confirm it plays after the greeting and before the menu.
Choose the right message
Decide whether the information belongs before the menu
Only one department is affected
Keep the main announcement focused and place narrower information on the relevant menu path or recorded-message destination.
The notice has expired
Update or disable the announcement as soon as the event passes so regular callers do not hear stale information.
Questions, answered
Frequently asked questions
Practical answers about setup, call handling, and how this feature fits into VoxiPlus.
When does the announcement play?
It plays after the main greeting and before callers hear the phone-menu options.
Can open and closed hours use different announcements?
Yes. Configure one announcement for the open call path and another for the closed call path when callers need different information.
Can I turn an announcement off temporarily?
Yes. Disable the relevant announcement without removing the rest of the phone menu, then enable it again when the message is needed.
Custom announcements
Put the current update before the menu.
Place the current open-hours or closed-hours update before the phone menu, then remove it when the information changes.