Add your destinations
Create the teammate, department, group, or voicemail path the extension should reach.
Extensions
Business phone extensions for people and teams.
Give people and departments short extensions so callers can reach the right destination from your main number.
✓ For a person or team✓ Works from the phone menu✓ No separate public number
Straight to the right desk
Caller dialsYour main number
Enters 101Rings Maria directly
Maria busyHer voicemail
In plain terms
What are business phone extensions?
Business phone extensions are short numbers that send callers from the main line to a configured destination. A caller can enter one during the greeting or phone menu to reach a person, department, ring group, or voicemail without waiting through every option. A small team might use 101 for Maria and 2 for Billing. Extensions keep one public number at the front while shortening the path for repeat callers.
Extensions can point to the people, teams, and voicemail destinations available in your account.
- A personGive a repeat caller a short route to one teammate's configured phone destination.
- A department or groupSend an extension such as 2 for Billing to the team responsible for those calls.
- A voicemail destinationLet callers reach a configured voicemail path without waiting through the rest of the menu.
Set it up once
Add destinations and give them short numbers
Create the people or teams callers need, assign memorable extensions, and mention direct dialing in the greeting.
Assign extensions
Choose short, memorable numbers such as 101, 102, or 2 for a department.
Mention direct dialing
Let callers know they can enter an extension from the main greeting.
Set up extensions for your team.
Get startedWhat you can do
Direct routes without separate public numbers
Skip the menu choices
A repeat caller can enter the known extension and reach the configured contact directly.
Use extensions for teams
A department extension can point to the ring group responsible for that work.
Keep a backup behind the extension
When the destination cannot answer, the extension can continue to its configured voicemail or colleague.
Common extension routes
Shorten repeat calls to people, departments, and field teams
A regular client
They dial the main number, enter 101, and go directly to the configured account contact.
Billing questions
Extension 2 can ring the group responsible for invoices that day.
Office to field
A short extension can route the call to the crew lead's configured phone destination.
See it at work
Teams that pick up directly
How businesses use extensions to shorten the path from caller to destination.
Agencies and consultants
Clients can use an extension for the contact or team responsible for their account.
Learn more →Property management
Leasing, maintenance, and owner enquiries can each use a short destination.
Learn more →Multi-location teams
Give each office or department an extension behind the main business number.
Learn more →Questions, answered
Frequently asked questions
Practical answers about setup, call handling, and how this feature fits into VoxiPlus.
Does every extension need its own phone number?
No. Extensions are short destinations behind the main business number.
Can an extension ring a mobile phone?
Yes, when that mobile is configured as the phone destination behind the extension.
Can a team share an extension?
Yes. An extension can point to a ring group so the responsible teammates share the incoming call.
What happens if the destination does not answer?
The extension follows the backup configured for that destination, such as voicemail or another colleague.
How do callers learn the extensions?
Mention direct dialing in the greeting and share useful extensions with repeat callers where appropriate.
Can I change an extension later?
Yes. Update the destination or fallback behind the extension as the team and call flow change.
Extensions
Give people and teams a direct route.
Set up short extensions behind the main number and give each one a clear destination and fallback.
Dial by extension
Dial 101Maria
Dial 102Sam
Dial 2Billing team