A shared company line
Name the business once, then move callers into the menu without listing every department in the greeting.
Custom welcome message
Custom welcome messages for your business phone.
Greet callers in your own words and guide them into the next part of the call flow.
Caller announcement
Open hoursEnabled
“Our office closes at 4 PM this Friday.”
Plays beforePhone menu
In plain terms
What is a custom welcome message?
A custom welcome message is the recorded greeting callers hear at the start of your business call flow. It can name the company, confirm they reached the right number, set a clear expectation, and introduce the phone menu or next destination. A law firm might use a formal greeting, while a local service team can keep it brief and practical.
Use the welcome message for your stable greeting; use an announcement for information that changes.
What you can do
Use the greeting that matches the moment
- 01
Open-hours greeting
Welcome callers while the team and live call destinations are available.
- 02
Closed-hours greeting
Tell callers the office is closed and what they can do next.
- 03
Recorded pre-welcome message
Upload or record a short audio message that plays before the main greeting when enabled.
Welcome message setup
Write and test the opening callers hear
- 01
Name the business
Confirm immediately that the caller reached the right place.
- 02
Set the expectation
Explain what the menu or assistant can help them do.
- 03
Preview both states
Test the open and closed caller experience before saving.
Start with clarity
Write the welcome around the number's real job
A location or service line
Name the location or service so callers know immediately that they reached the intended destination.
A temporary change
Keep the stable welcome in place and use a separate announcement for changing hours or another short-lived notice.
Questions, answered
Frequently asked questions
Practical answers about setup, call handling, and how this feature fits into VoxiPlus.
Can open and closed hours use different greetings?
Yes. The phone flow stores separate welcome messages for open and closed hours.
Can I use my own recording?
Yes. Upload a supported audio file or record the greeting while configuring the phone flow.
How long should the greeting be?
Keep the greeting short enough to identify the business and explain the next step without delaying the caller.
Custom welcome message
Start every call with a clear welcome.
Give callers a clear welcome, then lead them into the right menu, team, or next step.