A specialist needs to take over
Move the live call to the person, extension, or group responsible for that type of request.
Call handling
Business call transfers to the right teammate.
Move a live caller to another teammate, extension, ring group, or configured phone destination.
Incoming call
1 · New customerSales team
2 · Existing customerSupport
Closed hoursVoicemail → email
In plain terms
What is a call transfer?
A call transfer moves an active conversation from the person who answered to another configured destination. A receptionist can send a billing question to Accounts, a support request to the on-duty specialist, or a caller to a known extension. The destination rings while the call is in progress, and the configured fallback applies if nobody there answers.
A transfer moves a live call; forwarding sends an incoming call to its initial phone destination.
What you can do
Keep callers moving without sending them back to the menu
- 01
Escalate a service question
Move the live call to the person or team equipped to resolve it.
- 02
Hand off a qualified request
Let the front line or Voxi.ai agent collect context before the next destination takes over.
- 03
Reach an external destination
Use a configured phone destination when the right person answers outside the main workspace.
How it works
A simple handoff inside the call flow
- 01
Answer and understand
Identify what the caller needs before choosing the next destination.
- 02
Select the transfer path
Choose a configured person, extension, group, or phone destination.
- 03
Keep a fallback
Route unanswered transfers to voicemail or another configured step.
Plan the handoff
Transfer only after the next owner is clear
Voxi.ai has captured the caller's need
Use the configured handoff when the request requires a person instead of asking the caller to restart from the main menu.
The destination may not answer
Choose voicemail or another configured path before the transfer flow goes live.
Questions, answered
Frequently asked questions
Practical answers about setup, call handling, and how this feature fits into VoxiPlus.
Can Voxi.ai transfer a call?
Yes. The agent can send a caller to a configured person, extension, group, or fallback path.
What happens if the transfer is not answered?
The call follows the fallback configured for that path, such as another destination, a message, or voicemail.
Can a transfer go to an outside phone number?
A call can use a configured phone destination when that routing option is enabled for the workspace.
Call transfers
Move live calls without losing the caller's path.
Move live calls to the right person, group, extension, or phone destination, with a clear no-answer path.