Lead qualification
Ask follow-up questions when the caller needs a quote, consultation, or service.
Voxi.ai · optional FAQ handling
AI FAQ answering for business calls.
Give callers approved answers to common questions, then route anything that needs a person or another workflow.
Phone assistantOptional
📞 Missed call at 6:42 PMPicked up
“Asked about Saturday hours. Message taken.”
💬 Details sent to your team
In plain terms
What is AI FAQ answering?
AI FAQ answering lets Voxi.ai respond to routine phone questions using business information your team has reviewed. It can cover stable details such as opening hours, locations, services, preparation steps, or basic policies. You decide which answers are approved, what details to collect, and which sensitive, unusual, or changing questions must move to a person.
What you can do
Start with stable, practical business information
- 01
Hours and locations
Explain when and where the business operates using the information approved for the agent.
- 02
Services and next steps
Clarify what the team handles and what the caller should do next.
- 03
Preparation and policies
Share configured instructions while escalating exceptions or sensitive questions.
How it works
Keep answers controlled and maintainable
- 01
Collect the real questions
Start with repeated caller questions already handled by the team.
- 02
Write approved answers
Use concise information, clear boundaries, and the correct escalation path.
- 03
Review as the business changes
Update hours, service details, policies, and handoff rules when operations change.
Questions, answered
Frequently asked questions
Practical answers about setup, call handling, and how this feature fits into VoxiPlus.
Where do the answers come from?
They come from the business information and knowledge content configured for the Voxi.ai workflow.
What if the agent cannot answer?
The call follows the configured fallback, such as collecting a message, transferring the caller, or routing to another destination.
Will Voxi.ai answer questions outside the approved information?
The workflow should route unsupported, sensitive, or unclear questions to the configured handoff or fallback rather than treating them as approved FAQs.
Voxi.ai · optional FAQ handling
Give routine questions an approved answer.
Start with the questions callers repeat, add concise approved answers, and define where exceptions should go.