Did the customer reply?
Review the available inbound and outbound activity before sending another message.
Messaging operations
Business SMS reporting for customer follow-up.
Review available SMS activity with related call context to see which customer conversations need another step.
Call activity
Incoming calls24
Forwarded9
Messages4
In plain terms
What is SMS reporting?
SMS reporting is the view of available sent and received message activity connected to customer follow-up. It helps a team see which conversation continued after a call, whether a reply is present, and where another message or outbound call may be needed. The records show activity; the related call, contact, booking, or service context explains what the team should do next.
What you can do
Make follow-up visible to the team
- 01
Review message activity
See the available outbound and inbound SMS activity for the workspace.
- 02
Connect texts to calls
Use the customer context to understand which messages followed a call or missed call.
- 03
Find the next action
Open conversations that need a reply, an outbound call, or another manual follow-up.
SMS review workflow
Open each SMS beside its call and customer context
- 01
Open the messaging activity
Review the available records for the conversation or period the team is checking.
- 02
Check the related conversation
Use call history and contact context to understand why the message was sent.
- 03
Complete the next step
Reply by SMS, place an outbound call, or continue the relevant customer workflow.
Questions SMS reporting answers
Find customer replies, source calls, and missed-call follow-up
Which call led to this text?
Open the related customer context to understand what prompted the follow-up.
What happened after a missed call?
Check the call and message activity together to see whether the conversation continued by SMS.
Questions, answered
Frequently asked questions
Practical answers about setup, call handling, and how this feature fits into VoxiPlus.
Can SMS activity be viewed with call history?
VoxiPlus reporting and contact history connect available call and messaging activity in the business workspace.
Does reporting include inbound replies?
Inbound reply visibility is available for eligible two-way messaging routes and follows the workspace configuration.
Does SMS reporting replace contact history?
No. SMS reporting shows available messaging activity, while contact history connects that activity to related calls and customer context.
Messaging operations
Find the message activity behind the follow-up.
Review inbound, outbound, and status activity, then open the customer conversation that needs follow-up.