Check call capacity
See how many concurrent calls are available in your workspace.
Two calls at once
Concurrent calls for busy business lines.
Give overlapping calls separate routes to available teammates, a queue, voicemail, or another configured fallback.
✓ Handles overlapping calls✓ Uses your routing rules✓ Fallbacks stay available
Two calls, one number
Call 1In progress
Call 2 arrivesRings a free teammate
Nobody freeVoicemail → inbox
In plain terms
What are concurrent calls?
Concurrent calls are separate phone conversations that use the same business number at the same time. In VoxiPlus, when one call is active, another caller can follow the rules configured for that number, such as ringing an available teammate, entering a queue, reaching voicemail, or continuing to another fallback. This helps during booking rushes, support peaks, or periods when calls overlap because each caller has a defined route instead of depending on one active conversation.
Concurrent-call capacity varies by account setup. Plan the busy-hour fallback around the capacity available in your workspace.
Plan the busy-hour path
Decide what happens when calls overlap
Check the available capacity, choose who backs up the first conversation, and give every busy path a clear fallback.
Choose who backs you up
Send the next call to another teammate or a ring group when someone is available.
Pick the fallback
Use a configured queue, voicemail, or optional Voxi.ai path when the human destinations are busy.
See how your number handles busy hours.
Get startedWhat you can do
Busy hours without blocking the next caller
The next available person rings
Configured ring groups can spread overlapping calls across the team.
A clear waiting path
A queue can keep the next caller in line until a teammate is ready.
Rushes follow the same rules
A spike in calls can spread across the configured team, queue, and fallback paths.
Concurrent-call scenarios
Keep calls moving during lunch rushes, solo work, and campaign spikes
The lunchtime rush
Several booking calls can enter their configured routes during the same busy period.
A one-person business
While you are talking, the next caller can hear a clear message and continue to the fallback you chose.
A campaign-day spike
New enquiries can spread across available teammates and fallback paths instead of depending on one active conversation.
Concurrent calls by team type
Plan overlapping calls for booking, field, and support teams
How service teams plan for calls that arrive together.
Appointment-based teams
Booking calls can enter separate routes when several customers call around the same time.
Learn more →Home services
Quote requests and urgent calls can reach different destinations while another conversation is active.
Learn more →Support teams
Peak-hour calls can spread across the people and queues configured for support.
Learn more →Questions, answered
Frequently asked questions
Practical answers about setup, call handling, and how this feature fits into VoxiPlus.
How many calls can come in at once?
Concurrent-call capacity varies by workspace. Check the capacity available in your account and plan the fallback around your busiest periods.
Do I need another public number for overlapping calls?
No. One business number can route overlapping calls within the capacity available in your workspace.
What does the next caller hear?
They hear normal ringing when someone is available, or the queue message, voicemail greeting, or other fallback you chose.
Does concurrent calling work for a one-person business?
Yes. The next caller can follow a clear fallback, such as a waiting message or voicemail, while the first conversation continues.
Can overlapping callers wait in a queue?
Yes. A call queue can hold callers until a teammate becomes available or the fallback applies.
What happens when every destination is busy?
The call follows the busy fallback you configured, such as a queue, voicemail, or optional Voxi.ai handling path.
Two calls at once
Keep the next caller moving.
Check your concurrent-call capacity and give every overlapping call a clear destination or fallback.
A busy Tuesday, 10 AM
Line 1Maria is talking
New callRings Sam
Third callShort wait or voicemail